Once You Have Bought Fish From Us It's Your Responsibility To Care For It - Here is Qhat you should know...
A few customers ask for our advice and then choose to ignore it, but at least we give out free advice and it's your choice if you wish to follow it or not.
Before buying any fish you should first research it properly online, or ask us for advise. You should at least check:
- How big will the fish grow? Is my aquarium big enough?
- Can the fish mix with my other fish?
- Is the fish compatible with my aquariums water chemistry? If you don't understand this, you need to research and test your water. But essentially there is hard and soft water, acid, neutral and alkaline water and many combinations of these factors. Test your water, then look for fish that can live in it.
- What will the fish eat?
Also, we have updated our terms and conditions of sale of live fish. If you believe that fish you bought from us died due to bad health or quality, you must return the fishes body to us (recommend to freeze it for temporary storage) so that you can get a credit note. Please return the fishes body for inspection within 48 hours. We will check the body for signs of disease and cause of death. The credit note we give you can be used in exchange for new fish - but we don't give cash refunds. If you don't return the fishes body to us then you have no proof that the fish is dead and we can't help you.
When should you return a fishes body to us?
If you buy a fish and it dies without explanation before you get it into your aquarium. If you are 100% sure the fish you bought was sick already when it left our shop.
Some reasons why we can't exchange new fish in every situation:
1. If the fish died in the bag before you got it home because you exposed it to heat or cold or kept it in the bag too long. This is your fault and we can't help you.
2. If the fish died once you let it into your aquarium because the water was polluted, aquarium was too small or some other reason that is your fault and we can't help you.
3. If the fish was killed or killed other fish in your aquarium. This is your responsibility to research and choose your fish wisely. We offer you advice and will answer any questions you have, but if you simply buy fish without asking questions, unless you are an expert - you could be making a mistake.
4. If your fish kills itself by jumping out of an aquarium. You should have covered the aquarium.
5. If the fish died soon after going into a new aquarium. You should never put fish in a new aquarium you should run it empty for one or two weeks and then slowly add fish to it.
6. Any other way the fish may have died - is your responsibility. All we promise is that we sell live, healthy fish. After that, it's your responsibility.